Customer Service

CONTACT PHONE:  360-305-8025 - wholesale information

Guarantee: Birchwood Botanicals fully guarantees our products.
We make our herbal products in small batches to assure quality and freshness and 
we strive to make our customers happy. If for any reason you are not completely satisfied, please call or email within 15 days for a refund of purchase price, excluding shipping. If a product is damaged or lost in the mail, we guarantee your order.

To order:

Online: credit & debit card, we use Paypal on our site.

Email: a list of products you want and tell us how you want to pay. After we confirm your order, we will PayPal you an invoice or you can mail a check or money order. Orders will be processed after payment is made.

Phone: 360-305-8025 After order confirmation, we will PayPal you an invoice or you can mail a check or money order. 
Orders will be processed after payment is made.

Shipping: We ship via USPS priority mail. Once payment is received your order will be shipped within 5-7 days. If an item is on back order we will let you know 
via email or phone.

In an attempt to Re-duce – Re-use – Re-cycle your packaging may be shipped with re-used packing.

Returns & exchanges: If for any reason you are not satisfied, please return products in the original box and your refund will be returned promptly. Returns or exchanges must be made 15 days of purchase. Please call or email right away for prompt service.

Product Info: It is sometimes normal for the balms & salves to become gritty. This happens when the product is heated and cooled even with seasonal temps. If this happens you can remove the lid and place the glass jar with the salve or balm onto a baking sheet and warm in the oven at a low temp of 175-200 for a few minutes
until it liquefies.
Remove from oven and let cool, you may put it in the fridge or freezer to 
Let it sit overnight and continue using.

When not using your products it is best to store them in the fridge. Always keep your products out of the direct sun and any heat source.

All our herbal products are handcrafted & handpoured to assure quality and farm freshness. 
Free of parabens, sodium lauryl sulphite and other harsh chemicals.

Disclaimer: The information shared on this website and its products is for informational purposes only. When describing our herbal products we use common knowledge of the plants and their herbal uses. Our products have not been evaluated by the FDA and are not intended to diagnose, prevent or treat any disease. It is recommended that you consult with a qualified health care professional for guidance if you have any questions or concerns.

Privacy Policy: Birchwood Botanicals respects your privacy. We will never give, trade or sell your personal information. The information you give us is private and used only to process your order.

Your name and address will be added to our database in order to facilitate any future orders you may place. We do contact our customers on occasion via email or mail for promotional purpose.

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